Returns & Refunds

Last updated: July 16, 2026

This policy applies to purchases made directly through Trundes. Nothing in this policy limits any mandatory consumer rights that apply in your country.

Change-of-mind returns

You may request a return within 14 days after the day your order is delivered. To start a return, contact us through our Contact page before sending anything back.

Nova is an intimate-care product supplied in sealed packaging. For hygiene and health-protection reasons, a change-of-mind return can be accepted only when the product is unused, the hygiene seal and protective packaging remain intact, and the item is returned with its original components and packaging, except where applicable law gives you additional rights.

Products sent back without prior return instructions, products showing signs of use, and opened hygiene-sealed products may be refused where permitted by law.

Defective, damaged, or incorrect items

Please contact us promptly if your item is defective, arrives damaged, or is not the item you ordered. Include your order number, a description of the issue, and photographs or video where useful. Your statutory rights for faulty or misdescribed goods remain unaffected.

Return shipping

For an approved change-of-mind return, the customer is responsible for tracked return shipping and any related customs documentation unless applicable law requires otherwise. If we confirm that the item was defective, damaged on arrival, or sent incorrectly, we will provide an appropriate remedy and cover reasonable return costs where required.

Do not send returns to the business registration address or to an address printed on the original parcel. The correct return instructions and destination will be provided after your request is approved.

Refunds

After the returned item is received and inspected, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the refund.

Original express-shipping charges and other optional delivery upgrades are not refundable unless the item was defective, incorrect, or applicable law requires reimbursement. We may deduct a loss in value caused by handling beyond what is reasonably necessary to inspect the product, where permitted by law.

Cancellations

Contact us as soon as possible if you need to cancel an order. Cancellation is not guaranteed once processing or fulfillment has started. If the order can no longer be stopped, the applicable return rules will apply after delivery.